Privacy Policy

Privacy Policy

This privacy policy describes how ESYMED collects and uses your personal information related to the websites, applications, products, and services of ESYMED 

1. Personal Information We Collect

We collect your personal information when providing Our Products to you. The collection of your personal information will be carried out in accordance with this Privacy Policy and the applicable legal regulations for the protection of personal data in the corresponding national jurisdiction.

Here are the types of information we collect:

• Information you provide to us: We collect any information you provide to us related to Our Products.
• Automatically collected information: We automatically collect certain types of information when you interact with Our Products. Information that we may automatically collect when you use our services includes (within the legal limits): Device name, device model, current software version, IMEI number, IP address, Wi-Fi SSID, mobile network information, battery information, account information, information about installed applications (such as package name, version, binary, ...), security issue reports.
• Information from other sources: We may collect information about you from other sources, including service providers, partners, and publicly available sources.

2. How We Use Personal Information

We use your personal information to operate, provide, and improve Our Products. The purposes for which we use your personal information include:

• Providing Our Products: We use your personal information to provide and deliver Our Products and process transactions related to Our Products, including registration, purchases, and payments.
• Measuring, Supporting, and Improving Our Products: We use your personal information to measure usage, analyze performance, troubleshoot, provide support, and enhance and develop Our Products.
• Providing Recommendations and Personalizing the Experience: We use your personal information to suggest Our Products that you may be interested in, identify your preferences, and personalize your experience with Our Products.
• Complying with Legal Obligations: In certain specific cases, we have a legal obligation to collect, use, or store your personal information.
• Communicating with You: We use your personal information to communicate with you regarding Our Products through various channels (e.g., email, chat) and to respond to your requests.
• Marketing: We use your personal information to market and promote Our Products with your prior consent and in compliance with applicable legal regulations. We may display advertisements for Our Products based on your preferences.
• Some Specific Purposes Require Your Consent: We may seek your consent for using your personal information for a specific purpose when we contact you, and other lawful purposes permitted by applicable legal regulations.

3. Collection and Use of Cookies

We use cookies, pixels, and similar technologies (collectively referred to as "cookies") to recognize your browser or device, learn more about your preferences, provide you with essential features and services, and for other additional purposes, including:

• Identifying You When You Use or Log Into Our Services: This allows us to provide you with suggestions, display personalized content, and offer other customized features and services.
• Remembering Choices You Have Accepted: This enables us to respect your likes and dislikes, such as language preferences and your settings.
• Conducting Research and Analysis to Improve Our Services.
• Preventing Fraudulent Behavior.
• Enhancing Security.
• Providing Content, Including Advertisements, Related to Your Preferences on Our Websites and Third-Party Websites.
• Measuring and Analyzing the Quality of Our Products.

Cookies allow you to utilize some essential features of our services. For example, if you block or decline our cookies, you may not be able to use certain products or services that require you to log in, or you may need to manually adjust some settings or language preferences each time you revisit our websites.

Third parties with your consent may also set cookies when you interact with Our Products. These third parties typically include search engines, measurement and analytics service providers, social networks, and advertising companies. Third parties use cookies to provide content, including advertisements related to your preferences, to measure the effectiveness of advertising, and to perform some services on our behalf.

You can manage browser cookies by configuring your browser settings. The 'Help' feature on most browsers will inform you about how to prevent the browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies in your browser, both we and third parties will be unable to transfer cookies to your browser. However, if you do this, you may need to manually adjust some settings each time you revisit the website, and some features and services may not work.

4. How We Share Personal Information

Customer information is an important part of our business, and we do not sell customer personal information to others. These third parties all follow this Privacy Policy.

• Third-Party Transactions: We provide you with services, software, and content provided by third parties for use on or through Our Products. You may be aware when a third party is involved in your transactions, and we will share customer information related to those transactions with that third party.
• Third-Party Service Providers: We employ other companies and individuals to perform tasks on our behalf. Examples include sending communications, processing payments, assessing credit risk and compliance, data analysis, providing marketing and sales support (including managing advertising and events), managing customer relations, and training. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. They must also follow this Privacy Policy, data protection agreements with us, and privacy laws.
• Business Transfers: As we continue to develop our business, we might sell or buy businesses or services. In such transactions, customer personal information is generally one of the transferred business assets but still subject to this Privacy Policy (or as approved by the customer). Additionally, in the event that ESYMED or substantially all of its assets are acquired by another company, customer information will naturally be one of the transferred assets within the bounds of the law.
• Protecting Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our other agreements, or protect the rights, property, or security of us, our customers, or others. These actions may include sharing information with other companies and organizations to prevent and detect fraud and reduce credit risk.
• As You Choose: In addition to the provisions above, you will be notified when your personal information may be shared with third parties, and you will have the right to opt out of sharing.

5. Location of Personal Information

ESYMED is based in Vietnam. Depending on the scope of your interaction with Our Products, your personal information may be stored in or accessed from multiple countries, including Vietnam. When we transfer your personal information to other countries, we ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the privacy laws of the respective country.

6. How We Protect Personal Information

At ESYMED , security is our top priority. Our systems are designed with a focus on ensuring the safety and privacy of your information.

• We have appropriate technical and security measures in place to prevent unauthorized access and use of personal information. We regularly collaborate with security experts to stay updated on the latest cybersecurity information to ensure the safety of personal information. When collecting data, we store and secure personal information on server systems, and this personal information is safeguarded by firewall systems, access control measures, and data encryption.
• Your payment card information, issued by financial organizations, is protected by us according to international standards. We adhere to the principle of not storing important card information (card number, name, CVV number) in our systems. Your payment transactions are carried out on the systems of the relevant bank.

7. Internet Advertising and Third Parties

Our Products may include third-party advertisements and links to other websites and applications. Third-party advertising partners may collect information about you when you interact with their content, advertisements, or services.

8. Access and Choices

You can view, update, and delete certain information about your account and your interactions with Our Products. If you cannot access or update your information, you can always contact us for assistance.

You have many choices regarding the collection and use of your personal information. Many of Our Products include features that allow you to customize how your information is used. You can choose not to provide certain information, but then you may not be able to take advantage of some of Our Products.

9. Personal Information of Minors

If you are under 18 years of age, you can only enter into a contract and accept this Privacy Policy with the consent of your parents or legal guardians.

10. Personal Information Retention Period

We retain your personal information to ensure your continuous use of Our Products and store it for the necessary period to achieve the objectives defined in this Privacy Policy, or as required by the law (including for tax and accounting purposes), or to carry out other tasks as previously notified to you. The specific retention period for your personal information may vary depending on the intended use, and we will delete your personal information as required by current laws.

11. Contact Information, Notifications, and Changes

If you have any questions about privacy at ESYMED or wish to contact our data controller, please contact us through the Contact page, and we will do our best to respond to your questions.

Our business operations are continually changing, and this Privacy Policy may also be amended. You should regularly access and check our website for the latest updates. Unless otherwise provided, our current Privacy Policy applies to all personal information we have about you and your account. We will never significantly amend this Privacy Policy that may reduce the level of protection of the personal information collected in the past without notifying the relevant customers and providing them with a choice.

12. Additional Information for the European Union

We provide additional information about privacy, the collection, and use of personal information of our potential and current customers in the European Union countries.

• Data Controller. ESYMED is the data controller for the personal information collected or processed under this Privacy Policy.
• Processing. We process your personal information based on one or more of the following legal grounds:
  • Necessary to enter into a contract with you or with an organization you represent, to perform contractual obligations, to provide Our Products, to respond to your requests, or to provide customer support;
  • Necessary to comply with legal and legal obligations;
  • To respond to legitimate requests; or
  • Based on your consent.
• Your Rights. According to the law, you have the following rights:
  • Ask us if we are holding personal information about you and request a copy of that personal information and information about how that information is processed;
  • Request rectification of inaccurate personal information;
  • Request the deletion of personal information that is no longer necessary for the purposes of processing, personal information processed based on consent but where consent has been withdrawn, or personal information processed in breach of applicable law;
  • Request us to pause the processing of personal information when processing operations are inappropriate;
  • Object to the processing of personal data;
  • Request the transfer of personal information you have provided to us (excluding information obtained from collected information) in cases where the processing of personal information is based on consent or a contract with you and is carried out by automated means; and
  • Submit a complaint to the relevant authority.

You can exercise your rights of access, rectification, deletion, request to stop, object, and request to transfer information by contacting us. If you wish to exercise any of the above rights and you are our customer, please contact us. If you are not our customer, please contact us at the address listed in Section 11 above.

When you consent to us processing your personal information for a specific purpose, you can withdraw that consent at any time, and we will cease all data processing activities for that purpose.

• Transferring Information Outside the European Union. When we transfer your personal information outside the European Union, we will comply with the terms of this Privacy Policy and the applicable privacy laws. This may include data transfers under data transfer agreements that incorporate Standard Contractual Clauses approved by the European Commission.

13. Examples of the information we collect

Information you provide to us.

You primarily provide information to us when you:

• Search, register, or purchase Our Products.
• Create or manage your account.
• Configure your settings for, provide data access to, or interact with Our Products.
• Register for or attend an event of ESYMED .
• Purchase or use content, products, or services from third-party providers through ESYMED JSC's website or applications (or similar locations operated or provided by us).
• Provide your content, products, or services on or through Our Products or ESYMED  JSC's website or applications (or similar locations operated or provided by us).
• Contact us.
• Complete questionnaires or other information-providing forms.
• Post content on the websites or applications of ESYMED  JSC or similar locations.

Depending on how you use Our Products, you may provide us with information such as:

• Name, email address, physical address, phone number, and similar contact information.
• Payment information, including credit card and bank account details.
• Location information.
• Information about your organization and your contact points, such as colleagues or individuals within your organization.
• Usernames, aliases, roles, and other authentication and security information.
• Feedback, testimonials, questions, exchanges with us.
• Images of you (static, video, and in some cases 3-D), your voice, and other personal identifying features when you participate in a ESYMED JSC event or use some of Our Products within the permitted scope and in accordance with current legal procedures.
• Financial and business information.
• VAT numbers and other tax identifiers.

Automatic Information

We primarily collect automatic information when you:

• Access, interact, or use Our Products (including when you use a computer or other device to interact with Our Products).
• Download content from us.
• Open emails or click on links in emails from us.
• Interact or communicate with us.
• Network and connection information, such as the Internet Protocol (IP) address used to connect your computer (or other device) to the Internet and information about your Internet service provider.
• Information about your computer and devices, such as the device, applications, or browser type and version, type and version of browser plug-ins, operating system, or time zone settings.
• The location of your device or computer.
• Authentication and security information.
• Interaction with content information, such as downloaded content, streams, and playback details, including duration and number of streams and downloads simultaneously.
• Statistics about Our Products, such as product usage, technical errors, reports, your settings choices, backup information, API calls, and other logs.
• Content you've viewed or searched for, response times for websites, and page interaction information (such as scrolling, mouse clicks).
• Email addresses and phone numbers used to contact us.
• Identifying information and information contained in cookies.

Information from Other Sources

Examples of information we automatically collect include:

• Marketing information, generating sales and recruitment, including names, email addresses, physical addresses, phone numbers, and similar contact information.
• Information about registration, purchases, support, or other information about your interactions with our products, services, or third-party products related to Our Products.
• Search results and links, including lists of paid products and services (such as Sponsored Links).
• Credit history information.